Job description
Are you ready to take the next step in your Front Office career?
TRIBE Amsterdam City and Mercure Amsterdam North Station are looking for a Cluster Front Office Supervisor!Mercure Amsterdam North Station is not just any hotel – it's a boutique-style property with 110 rooms, welcoming guests from all over the world. Located in vibrant Amsterdam North, right next to Metro Station Noord, it's the ideal base for travelers eager to explore the city in style. At Mercure, we believe in genuine hospitality: no rushed check-ins behind a desk. Instead, we take the time to sit down with our guests, listen, and create a truly personal and memorable experience.TRIBE Amsterdam City does things differently. Forget the traditional front desk – here, our dynamic Social Hub Area is where we welcome, assist, and connect with our guests. With 194 stylish rooms and a strong focus on design and creativity, TRIBE offers more than just a stay: it's a place to meet, work, relax, and feel inspired. Our mission is to create unique guest experiences and provide an inspiring space for both travelers and locals.

What will you do?
As a Front Office Supervisor, you are the Manager on Duty – the true spider in the web. You make sure everything runs smoothly and up to standard. And not just any standard: both TRIBE and Mercure are 4-star hotels, each proudly carrying an average guest review score of 9.1 across all platforms.In practice, this means:

• Connecting with our guests and delivering extraordinary service
• Improving procedures to make daily work more efficient
• Handling and solving guest complaints with care
• Training, coaching, and motivating the team
• Leading by example while keeping a positive mindset

You'll be right where the magic happens: on the floor, in the middle of the operation. With around 15 FrontOffice Heartists, you'll ensure the department thrives every day

Job requirements
Who are you?

• A natural motivator with an open character and strong social skills
• Someone who loves working with people and building team spirit
• Guest-oriented, detail-minded, and proactive
• Confident in handling complaints and ensuring proper follow-up
• Accurate in processing administrative tasks
• Ready to step in as the right hand of the Front Office Manager, taking charge in their absence

Your day is complete when guests leave with a big smile and say: “I'll be back!”You are the perfect match if…We are looking for someone who brings both experience and personality to the table. You recognize yourself in the following:

• Previous experience as a Front Office Supervisor or Senior Receptionist in a 4- or 5-star hotel
• A true go-getter who always thinks in solutions
• Stress-resistant, enthusiastic, ambitious, and above all: a social team player
• Strong coaching skills – you enjoy developing others
• Naturally guest service minded with a passion for hospitality
• Creative, and eager to share your ideas with both guests and colleagues
• Excellent communication and leadership skills
• Driven, proactive, and detail-oriented
• Flexible to work day and evening shifts during weekdays and weekends (no 9-to-5 mindset)
• Able to inspire the team and keep the smile, even during busy moments
• Fluent in English, both spoken and written

 What's in it for you?Working at an Accor hotel means joining a worldwide network full of opportunities for growth, training, and international career development. You will also benefit from:

• Attractive staff rates and discounts worldwide through the ALL Heartist program
• A dynamic, international, and creative work environment
• Plenty of room for your ideas and initiatives – we love innovation
• Being part of two exciting hotels with passionate and motivated colleagues
• The chance to grow further within Accor, one of the world's leading hospitality groups

Does this sound like your next adventure? Don't wait – apply now. We can't wait to meet you!

Organisation
Mercure Amsterdam North Station is een vier sterren hotel, gelegen naast het Metro- en Busstation in het centrum van Amsterdam Noord. De metro brengt je vanuit dit Station binnen 5 minuten naar het centrum van Amsterdam. Het hotel ligt in het midden van een inspirerend stukje Nederland waarbij aan de ene kant het mondiale Amsterdam te vinden is en aan de andere kant de rustieke, waterrijke Zaanstreek. Mercure Amsterdam North Station laat deze twee werelden samenkomen in een uniek gebouw wat licht, ruimte, rust en elegantie uitstraalt. Het hotel, bestaande uit 110 luxe hotelkamers maakt onderdeel uit van WIN Hotels. De uitstraling in het hotel laat zich het best omschrijven als authentiek, nieuwsgierig en passievol. Authentiek om de uniekheid en eigenheid te onderstrepen. Nieuwsgierig omdat de omgeving uitnodigt tot het ontdekken van nieuwe plekken, kunst, eten en drinken. Passievol om de gast te laten ervaren welke veelzijdigheid de locatie biedt. Onze medewerkers zijn enthousiast en delen graag hun lokale kennis en ervaring zodat de gast optimaal geïnspireerd wordt en kennis maakt met de veelzijdigheid van Amsterdam en omgeving. Een ontdekkingsreis voor de gast die een mooi stukje Nederland op een andere manier wil ervaren.

Offer
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Ref.nr.:112162 - RT190695390