Job description
DISCOVER THIS WAY Do you have a passion for hospitality? Do you have what it takes to lead a fun and international team?  The Renaissance Amsterdam Hotel is looking for you as a Duty Manager!  What are my responsibilities?  As a Duty Manager, you are the heart of our daily operations. You ensure that everything runs seamlessly, together with the Front of House department. In your role, you will: 

• Support the Front of House Office Manager and Front of House Assistant Manager in overseeing daily operations and supervising the Front Office team. 

• Welcome guests upon arrival and ensure a smooth, personal check-in and check-out experience. 

• Handle complaints, settling disputes and resolving grievances and conflicts by negotiating with relevant parties. 

• Be a local discoverer, sharing insider knowledge of the hotel and neighborhood to spark curiosity and authentic connections for our guests. 

• Oversee all property operations during both day and overnight shifts.  

• Train, motivate and coach your team and you serve as a role model to demonstrate professional and authentic attitude. 

• Provide guidance and feedback to help team members develop and strengthen skills and abilities needed to achieve their goals. 

• Create an environment where both guests and talent feel valued, supported and connected. 

 What are we looking for?  We are looking for a Duty Manager who ‘lives life to discover' and brings personal style to every experience. You are passionate about hospitality and you want to exceed quest expectations every day. You enjoy inspiring your team and you interact with others in a way that builds openness, trust and confidence in the pursuit of organizational goals and lasting relationships. You understand guest needs and set high standards of performance.  To be eligible for this position you… 

• Have experience working at the Front Office department in a supervisory role. Knowledge of Opera property management system is a welcomed plus! 

• Have international working experience in hotel industry. 

• Flexible to work morning, evening and night shifts.  

• Are self-motivated with a “can do” attitude. 

• Are fluent in English and preferably Dutch. 

  What do we offer? 

• Personal coaching to support you in your day-to-day job and development and training opportunities. 

• Career possibilities within Marriott International. 

• Personalised development and training opportunities. 

• Special Associate Rate discount available for Marriott products worldwide. 

• Night allowance per every night shift worked.  

• Spotlight Award: € 25 per every positive guest mention online.  

• A TakeCare program, which means you can participate in our fun workshops, trainings and charitable work, and much more! 

• An international and fun team.  

• A discount of additional collective health insurance packages.  

• As part of our culture we celebrate recognition and organize many social activities, such as our Associates Appreciation Week, yearly Staff party and Team outing. 

 Transformation on the way… A unique opportunity is awaiting you in the city center of one of the most dynamic markets in Europe. We are excited that the Renaissance Amsterdam Hotel is currently undergoing a full transformation. A major investment has been made in the hotel which will result in completely renovated guest rooms and public areas, including a brand-new bar, restaurant and rooftop bar & terrace. The hotel will expand from 402 to 500 rooms and an additional conference center will be constructed. The Renaissance Amsterdam Hotel has a very high focus on sustainability and will aim to become an enhancement to the city of Amsterdam.  Visit the below page to find out more; Renovation Information | Renaissance Amsterdam Hotel (https://www.renovationrenaissanceamsterdam.com/) 

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Ref.nr.:169748 - RT190357744