Job description
Would you like to join the Happiness Industry?We are looking for a Reservations Agent / Reserveringsagent to join the opening team of a new hotel in Rotterdam (Netherlands). What will you be responsible for?·       Managing individual and group reservations through phone, email, and online channels.·       Ensuring accurate data entry, room allocation, and reservation follow‑up.·       Providing detailed information about rates, availability, services, and hotel facilities.·       Handling modifications, cancellations, and special requests.·       Coordinating with Front Office, Revenue Management, and Sales to optimize occupancy and revenue.·       Assisting in the creation and implementation of reservation procedures for the hotel opening.·       Ensuring compliance with brand standards and delivering excellent customer service.·       Supporting reporting tasks and maintaining reservation records. What are we looking for?·       Previous experience as Reservations Agent or in Front Office roles.·       Experience in hotel openings is highly valued.·       Strong communication and organizational skills.·       Fluency in English and Dutch; Spanish is highly valued.·       Knowledge of PMS and reservation systems is a plus.·       Customer‑focused mindset and attention to detail. What do we offer?·       Up to 50% discount in our 4/5 hotels worldwide.·       Free and unlimited online training with The Power Business School.·       Access to our Employee Club with exclusive advantages and discounts.·       Referral program rewarding your recommendations with hotel nights.·       The opportunity to join the reservations opening of a new international hotel.

Job requirements
.

Organisation
Welcome to Eurostars Hotel Company, The Happiness IndustryEurostars Hotel Company is the hotel division of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites.Our portfolio currently includes more than 300 hotels across over 23 countries worldwide. Our activity is backed by extensive know-how that is reflected across all areas, from hotel management to brand values and the care we take in shaping the guest experience.We are convinced that a company's success lies in the development of talent and the enthusiasm of its people. For this reason, we seek individuals who are passionate about their work and eager to grow with us.

Offer
.

Ref.nr.:178434 - RT206116812