Job description
Do you love turning challenges into unforgettable guest experiences? At Anantara Grand Hotel Krasnapolsky Amsterdam, we're looking for a Guest Relations Employee who brings empathy, creativity and a personal touch to every interaction — from warm welcomes to thoughtful follow-ups.Why you'll love your journey with usAt Anantara, we believe in rewarding your dedication with exceptional benefits

• A competitive salary based on Horeca CLA scale 6 and your experience.
• A unique end-of-year bonus equal to at least 75% of a gross monthly salary
• Global team member rates at over 550 Minor Hotels
• Friends & Family rates to treat your loved ones worldwide
• 50% discount on F&B at 20 luxury hotels across Amsterdam
• A complimentary experience stay at the hotel
• Access to tailored learning programs via our university
• Management development programs to support your growth
• Health & lifestyle perks including collective health insurance, bike plan, and gym discounts

Your role in the journeyAs part of the Guest Relations team, you'll be the go-to person for our guests — ensuring their stay is smooth, personal and memorable. You'll handle VIP arrivals, respond to reviews, and turn complaints into opportunities to impress.Your responsibilities include:

• Handling the full guest journey for VIP guests: pre-arrival, room assignment, welcome, follow-up, departure and post-stay communication
• Being present in public areas to assist guests with requests
• Responding to and investigating guest reviews across platforms
• Supporting the Front Office during busy check-in/check-out moments
• Creating tailor-made solutions for guest complaints
• Continuously improving our 5-star service standards

Job requirements
What you'll bring

• A natural drive to connect with people and exceed expectations
• Strong planning and organizational skills
• A spontaneous, flexible and detail-oriented mindset
• Creativity in improving procedures and guest experiences
• A proactive attitude and passion for hospitality
• Excellent communication skills in English; additional languages are a plus

Where your journey beginsIn the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination in itself.Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden — dating back to 1880 — hosts inspiring events and daily breakfast in a breathtaking setting.Ready to begin your journey?Send your CV and motivation letter to Nina Radak via (klik op de solliciteer button) sure which vacancy suits you best, or curious to explore more opportunities? Send us an email — we'd love to help you find your perfect fit.

Organisation
A unique combination of city life and contemporary luxury, Anantara Grand Hotel Krasnapolsky Amsterdam harmonises the best of both worlds – a meeting place for travellers, but also a place to relax and explore Amsterdam. 
Designed from 55 canal houses, this luxurious hotel enjoys an enviable central location on Dam Square, facing the National Royal Palace. The city's museum and shopping districts are at our doorstep, making it the perfect base as you explore the heritage and cultural treasures of this captivating city. 
Once a small coffee house run by Mr. Krasnapolsky, today's hotel charms visitors with luxurious guest rooms and indulgent dining. The White Room, the hotel's exclusive Michelin-starred restaurant, serves up exquisite culinary experiences, while the award-winning cocktail bar The Tailor and the modern-yet-elegant Grand Café Krasnapolsky offer distinct gastronomic journeys to savour.
Add 402 contemporary guest rooms and suites, over 2,000 square metres of meeting space, a pampering spa and wellness spaces for memorable stays with a distinctive local touch. 

Offer
.

Ref.nr.:156175 - RT190756876